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Horizon CareOnline℠ (Telemedicine)


Need to see a doctor now? Get connected 24/7 with Horizon CareOnline.

  Horizon CareOnline Brings the Doctor to You

For easy, on-the-go access, use the Horizon Blue app for:

  • Instant access to coverage details, including your member ID card and claims.
  • Doctor video chat1 and nurse live chat.
  • Appointment scheduling.
  • Fast answers to coverage questions.

To get started:

  1. Register for HorizonBlue.com.
  2. Download the free Horizon Blue app by texting GetApp to 422-272 or visit the Apple® App Store® or Google Play.2
  3. Install the app on your device.
  4. Sign in using the username and password you chose for HorizonBlue.com.
Download on the App Store Get it on Google Play

There’s no charge to download the Horizon Blue app, but rates from your wireless provider may apply.

For more information about Horizon CareOnline, visit info.americanwell.com/where-can-I-see-a-doctor-online. Having technical problems reaching Horizon CareOnline? Call the eService Desk at 1-888-777-5075 to speak with an agent for assistance, weekdays, between 7 a.m. and 6 p.m., Eastern Time.

American Well is an independent company that supports Horizon Blue Cross Blue Shield of New Jersey in the administration of telehealth services.