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ID Protection Services

If you need identity repair assistance, the team at Experian is standing by to help you.

We work with Experian to give eligible members automatic access to identity repair services and the option to enroll in Experian IdentityWorks. Both are offered at no cost to you.

If you become a victim of identity theft, the team at Experian is standing by to help you. A dedicated Identity Restoration Specialist will act as your guide and advocate from start to finish. They will initiate the dispute process and help ensure that your identity returns to its pre-identity theft state.

There’s no action required on your part, but if a problem arises, simply call Experian at 1-866-926-9801 and an Identity Restoration Specialist will work with you to recover any financial losses, restore your credit and make sure your identity is returned to its proper condition. Be prepared to provide engagement number DB21760 as proof of eligibility.

For additional protection, eligible members may enroll in Experian IdentityWorks. When you do, you’ll have access to:

  • Your Experian credit report
  • Credit monitoring
  • Internet surveillance
  • Up to $1 million identity theft insurance
  • Lost Wallet
  • Child monitoring
  • Experian IdentityWorks ExtendCARE®

Visit to get started. You will need to provide Activation Code HORIZON21.

By accessing this link, you confirm that you are eligible for these services and you agree that identity protection services will be cancelled if you are not eligible.

Horizon BCBSNJ members enrolled in fully insured and self-insured group health plans, including the State Health Benefits Program (SHBP) and School Employees’ Health Benefits Program (SEHBP), and consumers enrolled in individual health plans on and off the Exchange are eligible for identity protection coverage. Members enrolled in coverage through the Federal Employee Program® (FEP®), Medicare Advantage, Medicare Part D and Medicaid plans are not eligible for identity protection coverage.

Experian provides identity protection services to Horizon Blue Cross Blue Shield of New Jersey. Experian is independent from and not affiliated with Horizon Blue Cross Blue Shield of New Jersey or the Blue Cross Blue Shield Association.