Horizon CareOnline℠ (Telemedicine)

[The video opens with a member using the Horizon CareOnline app on their smart phone.]

With your Horizon Blue Cross Blue Shield of New Jersey health plan, you can talk with a doctor in a matter of minutes — from wherever you are, anywhere in the United States, 24/7.

Horizon CareOnline is a convenient, cost-effective service that brings a doctor right to you.

If appropriate, the doctor can send a prescription to your pharmacy — so you can feel better faster.

You can use Horizon CareOnline for a number of different conditions.

[These conditions appear on screen.]

• Abdominal pain
• Colds
• Cough
• Eye infection
• Flu
• Sinus infection
• Skin irritation

[Video transitions to a laptop displaying a member signed in on horizonblue.com, then transitions to a smartphone installing the Horizon CareOnline app.]

Simply sign in or download the Horizon Blue app from the App Store or Google Play so the service is ready to use the next time you need care.

[Video transitions to a member using their smartphone.]

Having Horizon CareOnline ready when you need it means having a doctor on call for you — 24/7, all year round.

[Disclaimers and legal language appear on screen]

There is no charge to download the Horizon Blue app, but charges from your wireless provider may apply.

The cost of a visit will depend on your benefits. Please refer to your benefit plan details.

For more information, visit info.americanwell.com/where-can-I-see-a-doctor-online. For technical assistance, please email HorizonCareOnline@AmericanWell.com. American Well is an independent company that supports Horizon Blue Cross Blue Shield of New Jersey in the administration of telehealth services.

App Store is a service mark of Apple, Inc., registered in the U.S. and other countries.

Google Play™ is a trademark of Google LLC.

Horizon Blue Cross Blue Shield of New Jersey is an independent licensee of the Blue Cross Blue Shield Association. The Blue Cross® and Blue Shield® names and symbols are registered marks of the Blue Cross Blue Shield Association. The Horizon® name and symbols are registered marks, and Horizon CareOnline™ is a service mark, of Horizon Blue Cross Blue Shield of New Jersey.

©2020 Horizon Blue Cross Blue Shield of New Jersey. Three Penn Plaza East, Newark, New Jersey 07105-2200.