Understand Your Member ID Card
Your member ID card is your key to unlocking access to quality health care through our large networks of doctors and hospitals.
Easy Access to your Member ID Card 24/7
If you have not received your member ID card¹ , lost it or want additional copies, don’t worry. Simply sign in and click ID Cards to view and print an image of your member ID card or request a new one. You can also text GetApp to 422-272 to download the Horizon Blue app to view and share your member ID card. Doctors and hospitals will accept this image of your ID card. They can also look up your ID card, eligibility and benefits online.
You can also text or email your member ID card with your covered dependents using the app.
- Member name – In most cases, this will only show the subscriber’s name, not the covered dependent’s name. The doctor and hospital will accept this card for you and your covered dependents.
- Member ID number – Your member ID number is made up of a series of letters and numbers. It will be the same for everyone covered under your Horizon BCBSNJ plan and will remain as your ID number for as long as you are the subscriber of the health plan. Generally, the numbers after the 3HZN are what doctors and hospitals will need from you. Horizon BCBSNJ uses the prefix (the first three letters/numbers before the 3HZN) to route claims for processing.
- Coverage verification data – Doctors and hospitals need this information to check eligibility and submit claims. They can also sign in to the provider website to verify your coverage.
- Name of your Horizon BCBSNJ plan – You will need to know this when looking for in-network doctors and hospitals.
- Primary Care Physician (PCP) name, if your plan requires a PCP.
- Copayment information – This will show only if your plan includes a copayment. The copayment is how much you pay, if applicable, each time you get care, treatment or services. The amount may vary depending on where you receive care (i.e., hospital, primary doctor or specialist). Your copayment is not your coinsurance amount. Some member ID cards will also show your coinsurance and deductible amount, if this applies to your plan.
- Suitcase logo – If you have the “PPO in a suitcase” picture, it means you can get in-network care when traveling outside New Jersey from a hospital or doctor who participates with the local Blue Cross and/or Blue Shield Plan. If you have an empty suitcase logo, non-emergency care received outside of New Jersey will be covered as out-of-network.
- Member and provider claim filing information.
- Website address – Go online for information about claims, benefits, and the exclusive tools and resources available to you. Remember to register to access these tools and resources.
- Important phone numbers for you and your doctors.
1Typically, you will receive your member ID card within seven to 10 business days after your enrollment has been processed. The image of your ID card and a coverage validation letter is available online and on the Horizon Blue app within two to three business days after your enrollment has been processed.