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Horizon CareOnline℠ (Telemedicine)

Need to see a doctor now? Get connected with virtual care 24/7

  Horizon CareOnline Brings the Doctor to You

TRANSCRIPT

[The video opens with a member using the Horizon CareOnline app on their smart phone.]

With your Horizon Blue Cross Blue Shield of New Jersey health plan, you can talk with a doctor in a matter of minutes — from wherever you are, anywhere in the United States, 24/7.

Horizon CareOnline is a convenient, cost-effective service that brings a doctor right to you.

If appropriate, the doctor can send a prescription to your pharmacy — so you can feel better faster.

You can use Horizon CareOnline for a number of different conditions.

[These conditions appear on screen.]

  • Abdominal pain
  • Colds
  • Cough
  • Eye infection
  • Flu
  • Sinus infection
  • Skin irritation

[Video transitions to a laptop displaying a member signed in on horizonblue.com, then transitions to a smartphone installing the Horizon CareOnline app.]

Simply sign in or download the Horizon Blue app from the App Store or Google Play so the service is ready to use the next time you need care.

[Video transitions to a member using their smartphone.]

Having Horizon CareOnline ready when you need it means having a doctor on call for you — 24/7, all year round.

[Disclaimers and legal language appear on screen]

There is no charge to download the Horizon Blue app, but charges from your wireless provider may apply.

The cost of a visit will depend on your benefits. Please refer to your benefit plan details.

For more information, visit info.americanwell.com/where-can-I-see-a-doctor-online. For technical assistance, please email HorizonCareOnline@AmericanWell.com. American Well is an independent company that supports Horizon Blue Cross Blue Shield of New Jersey in the administration of telehealth services.

App Store is a service mark of Apple, Inc., registered in the U.S. and other countries.

Google Play™ is a trademark of Google LLC.

Horizon Blue Cross Blue Shield of New Jersey is an independent licensee of the Blue Cross Blue Shield Association. The Blue Cross® and Blue Shield® names and symbols are registered marks of the Blue Cross Blue Shield Association. The Horizon® name and symbols are registered marks, and Horizon CareOnline™ is a service mark, of Horizon Blue Cross Blue Shield of New Jersey.

©2020 Horizon Blue Cross Blue Shield of New Jersey. Three Penn Plaza East, Newark, New Jersey 07105-2200.

When you need to see a doctor or nurse — anytime day or night — simply sign in to access Horizon CareOnline℠. Get 24/7 access to U.S. board-certified doctors and registered nurses via video, phone or chat from the comfort of your home.

  • Urgent medical care services for Horizon CareOnline are provided by U.S. board-certified, licensed doctors who average 15 years of experience in primary/urgent care.
  • Nurse Chat is staffed by registered nurses who have an average of 15 years of clinical experience and provide physician-approved information to guide health care decisions.

Costs for Telemedicine and Telehealth Visits

Effective February 3, 2022, the cost share waiver for telemedicine and telehealth visits not related to COVID 19 testing will end for State Health Benefits Program (SHBP)/School Employees’ Health Benefits Program (SEHBP) members. You will pay:

  • PPO Plan: $5 copay for urgent medical visits and behavioral health visits.
  • CDHP: Medical care — no more than $59 per visit. Behavioral health visits — range from $79 to $175, depending on the type of service and therapist.

For members in CDHP, you will be charged $5 on your credit or debit card. Once the claim is processed, you will be billed the outstanding balance. If you have met your out-of-pocket maximum, you will not be charged.

Horizon CareOnline does not replace your relationship with the primary doctor or behavioral health professional you may see on a regular basis, but Horizon CareOnline is available when you need it. Your out-of-pocket cost for using Horizon CareOnline may vary.