Tools & Services
Get instant access to your benefits details and fast answers to your coverage questions.
Doctors & Care
Get the care you need when you need it. Find an in-network doctor, hospital or other health care professional:
Doctor & Hospital Finder
If you need to find a doctor, specialist or a hospital that participates in one of our networks, our Doctor & Hospital Finder is available 24/7 makes it easy to find a health care professional who matches your needs. You can even create your own directory, view street maps and get door-to-door directions.
Our online resources can help you get the information you need, 24/7. Sign in to securely access your health plan information, as well as personalized health and wellness tools that can help you get the most out of your plan.
Claims
Check your claim status, see what has been paid and if you owe anything out of pocket.
Benefits & Coverage
Understand your coverage, view authorizations and referrals, and let us know if you have additional health insurance.
My Accounts
Track your out-of-pocket costs for health care services.
Wellness
Feel your best every day with NJWELL, the SHBP/SEHBP wellness programs.
ID Cards
View, print and request additional member ID cards online. You can even text or email your digital ID card right to your doctors and hospitals.
If the image of your member ID card does not appear online, we have not yet processed your enrollment. In this instance, please do not request a new member ID card. Your member ID card will be mailed after your enrollment is processed.
Contact Us
We offer different ways to help you get answers to your questions.
- Call a Horizon Health Guide at 1-800-414-SHBP, weekdays, 8 a.m. to 6 p.m., Eastern Time.
- Sign in to chat with a Horizon Health Guide during normal business hours.
- Sign in to send us your question about your health coverage, benefits, claims, and more. You will get a response within two business days.
- Read answers to frequently asked questions about your benefits, claims, enrollment and more.
