Annual Member Notifications

• Well Care and Preventive Care: Services such as annual physical and annual gynecological exams, well baby/child medical care and preventive care immunizations are covered 100% when using an in-network doctor.
• Behavioral Health and Substance Use Disorder: Counseling services are covered for mental/emotional health and alcohol/substance use disorder.
• Horizon Health Guides: Your Horizon Health Guide can help with all your health care needs:
  • Answering questions
  • Making medical appointments
  • Solving issues
  • Helping with claims
  • Finding care
  • Making health and wellness benefit suggestions tailored to you.
  Your Horizon Health Guide can connect you with a registered nurse and other resources to help you manage a chronic or complex health condition.
• Telemedicine: Talk to a doctor 24/7/365 using Horizon CareOnline℠.
• Nurse Chat: Chat with a nurse 24/7 using your computer, mobile device or the Horizon Blue app.
• Precious Additions®: A prenatal education program supported by My Health Manager®, powered by WebMD®, gives you access to online tools and resources.

Your health plan may also include care outside of NJ through these options:

• BlueCard®: For care in the U.S., Puerto Rico and U.S. Virgin Islands.
• Blue Cross Blue Shield Global Core: For care when you travel abroad.
• Away From Home Care: Access to care for Horizon HMO members who are away from home.

Call your Horizon Health Guide at 1-800-414-SHBP (7427), weekdays, from 8 a.m. to 6 p.m., Eastern Time (ET), or sign in to chat or send an email. You can use the Horizon Blue app, too!