NJWELL FAQs
NJWELL is a free, voluntary employee wellness program to help eligible members of the SHBP/SEHBP live a healthy lifestyle. Eligible members and their covered spouses or partners are rewarded for completing activities that encourage healthy behaviors. The program runs from November 1 through October 31 each year.
NJ WELL
Q.
I don’t have access to a computer or smartphone. Can I still participate in NJWELL?
A.
No. Access to online tools and features are required to participate in NJWELL.
Q.
My activities are not marked as Complete in the Rewards Lobby. What can I do?
A.
The health assessment will show as Complete once you respond to all questions. You’ll know that all questions were answered when you get your personal health score. If you don’t receive a score, the health assessment was not completed. Please make sure all health assessment questions are answered.
Your health screening will show as Complete once your results are submitted and processed by Quest Diagnostics (Quest). It may take up to 10 days for Quest to process your results depending on how you choose to complete the screening. Quest will email your results to you.
Q.
How are my points tracked? How can I track my progress?
A.
Reward points are tracked and viewable through NJWELL Rewards page when you sign in.
Select Wellness & Services and follow the prompts for NJWELL.
Q.
If I have a chronic condition or am not healthy, can I still participate?
A.
Yes! NJWELL rewards are based on activities that promote healthy behaviors and those that can help you identify potential health risks.
Q.
If I retire, does my health assessment and health screening count toward my SHBP Retiree Wellness Program?
A.
No, NJWELL is separate from the SHBP Retiree Wellness Program.
If you are eligible for the SHBP Retiree Wellness Program, the requirements for that program must be followed to enroll and to maintain enrollment.
Q.
What happens to my reward points if I change health plans with Horizon during the year?
A.
If your Horizon member ID number has changed since the last time you signed in to the secure website, you must create a new Horizon user ID and password.
If you completed the health assessment and other online activities when you had a different Horizon member ID number, you must re-register and complete these activities again.
Remember, the value of the reward is based on your health plan at the time the reward is earned.
Q.
What happens if my member ID number changes?
A.
If your Horizon member ID number has changed since the last time you signed in to the secure website, you must create a new Horizon user ID and password.
If you completed the health assessment and other online activities when you had a different Horizon member ID number, you must re-register and complete these activities again.
Remember, the value of the reward is based on your health plan at the time the reward is earned.
Q.
What happens if I change employers during the year?
A.
If you transfer from one participating SHBP or SEHBP employer to another, and you maintain SHBP/SEHBP health plan coverage, any NJWELL reward points earned by you or your spouse/partner will transfer with you, as long as you remain eligible for the program.
If you transfer to an employer that does not participate in the SHBP or SEHBP, you will no longer be eligible to participate in NJWELL. Rewards are issued to members who are covered by SHBP or SEHBP at the time the reward is earned.
Q.
Who is eligible to participate?
A.
Active full-time and part-time employees who are covered by an SHBP or SEHBP health plan, and their covered spouses/partners, are eligible to participate in NJWELL.
