Horizon Health Guide
Your experience just got better.
Introducing convenience and support like never before. Your Horizon Health Guide can help you with:
- Making doctors’ appointments and transferring medical records, if needed
- Questions about your claims
- Understanding your benefits
- Managing a chronic or complex illness
You’ll get the most from your benefits because your Horizon Health Guide knows your benefits inside and out — and they want to get to know you too!
Need help? Call your Horizon Health Guide at 1-800-414-SHBP (7427), weekdays, from 8 a.m. to 6 p.m., Eastern Time (ET), or chat or send an email. You can use the Horizon Blue app, too!
View Transcript
SHBP & SEHBP Members
Your health plan just got better.
A whole lot better.
This year we’re not only delivering our best benefits.
We’re delivering a whole new level of service and care.
Introducing
Horizon Health Guide
Tailored Concierge Service
for all your benefits and care needs.
Available by:
Phone | Chat
Answering Questions
Solving Issues
Coordinating Your Care
Getting to Know Your Needs
Your Horizon Health Guide knows your benefits.
Doctors available 24/7 by video online
Earn up to $500/year with NJWELL
Innovative new programs for:
- Diabetes
- Weight loss
- Depression
- Addiction
- And more
They’ll recommend programs and connect you to care for your specific health needs.
Any issue you’re having, they’ll make it their own.
And stay with you every step of the way.
I have questions about my benefits for diabetes.
I can walk you through them.
And tell you about our new diabetes program.
My daughter has an eating disorder.
I’m here to help you get her the support she needs.
I’m pregnant! Can you tell me what’s covered?
Congrats! Let’s go over your maternity benefits.
And our free services for moms and babies.
Best of all, you can work with the same person.
It’s health care that’s connected.
- tailored.
- simple.
- easy.
- convenient.
- all about you.
Meet your Horizon Health Guide.
Call 1-800-414-7427
Download the Horizon Blue app to chat today.
Or log in at HorizonBlue.com/shbp
Horizon Blue Cross Blue Shield of New Jersey is an independent licensee of the Blue Cross and Blue Shield Association. Apple, the Apple logo, iPhone, and iPad are trademarks of Apple Inc., registered in the U.S. and other countries and regions. App Store is a service mark of Apple Inc. Google Play and the Google Play logo are trademarks of Google LLC.
Get Help with Behavioral Health and Substance Use Disorders
We understand that asking for help can be challenging, but you are not alone. Call 1-800-414-SHBP (7427), 24 hours a day, seven days a week. We are ready to connect you to the right type of care.
Get and Stay Healthy with NJWELL
The SHBP/SEHBP rewards eligible members and their covered spouses/partners for completing health and wellness activities through NJWELL.
Get Expert Clinical Support for Chronic and Everyday Health Concerns
If you need help facing a chronic condition or an everyday health concern, your Horizon Health Guide can help.
Get Expert Clinical Support for a Cancer Diagnosis
If you or a loved one has been diagnosed with cancer, your Horizon Health Guide can help.
Get Expert Clinical Support for an Organ Transplant
If you need an organ transplant, your Horizon Health Guide can help.
Get Help with Diabetes
We’ll help you manage your diabetes with an individualized program that combines advanced technology and coaching.
Get Help If You’re Expecting a Baby
Welcoming a new member to your family is exciting. Precious Additions ® gives you access to tools and resources to help you during your pregnancy.
