Tools & Services


We're committed to providing our members with the service and support you need to understand and use your benefits.

Securely access your health plan information, as well as personalized health and wellness tools that can help you get the most out of your plan. When you sign in, you can select from:

Claims
Review claim activity for all members covered under your plan.

Benefits & Coverage
Use our tools and resources to understand your plan and how insurance works.

My Accounts
View your out-of-pocket expenses and other information about your account.

Wellness
Learn about our programs, tools and resources that can help keep you and your family healthy.

ID Cards
Lost your member ID card? Display it on your device, print a replacement one and request a replacement. If you request a replacement, you will receive a new card in approximately five to 10 business days. Some members may only be able to view and print a proof of coverage letter, which includes the same information as a member ID card.

Doctors & Care

  • Visit our Treatment Cost Estimator and Physician Review Tool to help you make better informed decisions about your health care.
  • Access Horizon CareOnline℠ to talk with a licensed, board-certified doctor via video chat or phone.

Contact Us

  • Send us a secure email. Once your question is submitted, you will receive a response from a Horizon BCBSNJ Member Services Representative within two business days. When the response is complete and available, an email will be sent to the address you are registered with, advising you to sign in. You must sign in to view the response.
  • Chat with a Member Services Representative.