Our Commitment

We’re dedicated to providing our participating physicians and other health care professionals with the information and tools they need to get the most out of partnering with Horizon Blue Cross Blue Shield of New Jersey.

In addition to the online services and other helpful resources we provide through HorizonBlue.com, our Physician Services Representatives are available to help you with specific issues such as patient eligibility, benefits and claim inquiries. Simply call 1-800-624-1110, Monday through Friday, from 8 a.m. to 5 p.m., ET.

Our participating providers and their office staff also have access to a dedicated Network Specialist. These professionals are part of specialty-specific teams who can identify trends as well as understand and address issues unique to your specialty. Your Network Specialist is available to discuss any training needs for you and your staff.

Our commitment to patients

We truly see the patients we serve as “members,” not only of our plans, but of our communities. In serving over 3.7 million citizens of New Jersey, Horizon BCBSNJ members are our neighbors, our friends and our families. It’s this understanding that drives us to better serve and care for the people who trust us with their health.

Providing access to quality care is integral to our mission. We want to achieve the right level of care for all our members. And we have many programs in place to help do just that, including:

  • Access to professional medical advice through our 24/7 Nurse Line.
  • Prenatal, chronic care and transplant programs.
  • Case Management for those who need the most support.
  • Behavioral health services.
  • Lifestyle improvement resources.
  • And many other Patient Health Support programs.