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Patient Health Support

These programs are designed to help support the care you provide to your patients. More information about all of these programs is available on


The Case Management Program, is designed to help our members get the care and services they need. Our specially trained care managers are registered nurses who work with our members and your office or facility staff to help members understand their health care options and coordinate their health care services.

Access the Case Management Form, or visit our Patient Health Support page for more information.

Case management is free to all eligible members. Participation is voluntary. Medical and personal information is kept confidential and shared only with those involved in the patient’s care.

Case Management Program Eligibility

Members who have serious or complex medical conditions, which may be long-term, catastrophic or terminal, are eligible for case management.

Providers refer most participants enrolled in the program; however, members or their caregivers may also request case management services. Discharge planners may make a referral to Case Management; others are asked to participate based on review of claims data and/or their utilization of services.

Click here for more information about Horizon BCBSNJ Case Management Programs or call 1-888-621-5894, option 2.


The right preventive care and early detection of disease are critical to healthy living. At Horizon BCBSNJ, we offer the Chronic Care Program to eligible members who have been diagnosed with one of the chronic conditions listed below:

  • Asthma
  • Chronic Obstructive Pulmonary Disease (COPD)
  • Coronary Artery Disease (CAD)
  • Diabetes
  •  Heart Failure

You can enroll eligible members using our referral form.

To receive information on the programs, call 1-888-333-9617.

Not all programs may be available for all products or lines of business.

Note: All programs may not be available for all products or lines of business.


Most Horizon BCBSNJ members are eligible to take advantage of the 24/7 Nurse Line.

Members can speak to experienced registered nurses who are specially trained to offer prompt general health information. Health care resources are available 24 hours a day, seven days a week, at no cost to our members. The phone number for the 24/7 Nurse Line is displayed on each eligible member’s ID card.

24/7 Nurse Line Chat

Our 24/7 Nurse Line also offers eligible members access to an online chat feature where members can interact online in real-time with a health resource coordinator about various health and wellness issues.

The 24/7 Nurse Line is for informational purposes only. Nurses cannot diagnose problems or recommend specific treatment. They are not a substitute for a physician’s care. Nurse Line services are not an emergency or urgent care service and may be discontinued at any time. In the event of an emergency, members should call 911 or the local emergency number and/or their doctor.

Availability of certain programs may require additional purchase by employer groups.