Discussion Checklist for CAHPS and HOS Surveys
The Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey and the Health Outcomes Survey (HOS) play a crucial role in creating positive patient experiences. These surveys allow plans and providers to gather information about the quality of care patients receive and improve health outcomes and patient retention.
Talk with your patients about their health and health care experiences at every visit. Here are some questions to ask to start the conversation.
CAHPS | |||
Discussed (Y/N) | CAHPS Questions for Patient | CAHPS Measure | Recommendations |
Have you had your annual flu shot? | Annual flu vaccine |
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Are you having issues receiving services for any tests or treatments? | Care coordination |
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Did you experience delays while waiting for today’s appointment? Do you need assistance with scheduling any follow-up appointments? | Getting appointments and care quickly |
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Are you experiencing any delays in receiving treatment or services? Do you have questions about the tests or treatments you are receiving? | Getting needed care |
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Do you have questions about your medications or issues getting your needed medications? | Getting needed prescription medications |
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HOS | |||
Discussed (Y/N) | HOS Questions for Patient | HOS Measure | Recommendations |
Do you have difficulties with physical activity? | Monitoring physical activity |
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Have you had any issues with bladder control or urine leakage? | Improving bladder control |
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Have you had a fall in the past year or trouble with balance? | Reducing fall risk |
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