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What is CAHPS?

The Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey asks patients to evaluate their health care experience, including their physicians, drug plans and access to care. This annual survey is sent to our Medicare Advantage, Medicaid and Fully Integrated Dual Eligible Specials Needs Plan (FIDE-SNP) members by the Centers for Medicare & Medicaid Services (CMS).

Seventy percent of the CAHPS survey is comprised of questions regarding members’ perception of their interaction with health care professionals. That’s why it is important to deliver exceptional service during every patient interaction.

Please review the resources below for tips on how to help improve your patients’ experience:

Introduction to Health Plan CAHPS – This video will review key aspects of the Health Plan CAHPS survey, including what’s on the CAHPS survey, why it’s so important for your office to engage in CAHPS performance improvement, and how joining our free CAHPS Coaching Program can help you enhance your patient experience.

Customer Service and Improving Patient Experience – Learn how to deliver an exceptional experience at every visit. Patient-focused practices and methods can help ensure positive and effective interactions.

Care Coordination Part 1 – This video is coming soon!

Care Coordination Part 2 – This video is coming soon!

Access to Care Part 1 – This video is coming soon!

Access to Care Part 2 – This video is coming soon!