What is CAHPS?

The Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey asks patients to evaluate their health care experience, including their physicians, drug plans and access to care. This annual survey is sent to our Medicare Advantage, Medicaid and Fully Integrated Dual Eligible Specials Needs Plan (FIDE-SNP) members by the Centers for Medicare & Medicaid Services (CMS).

Seventy percent of the CAHPS survey is comprised of questions regarding members’ perception of their interaction with health care professionals. That’s why it is important to deliver exceptional service during every patient interaction.