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Horizon Supportive Care Program

Through this program, we work with CareCentrix, Inc. (CareCentrix) to manage member access to care in the post-acute care setting and to provide support to our members requiring palliative care.

CareCentrix provides utilization management and member support in the post-acute care setting as well as a community-based palliative care program for your patients enrolled in:

  • Horizon Commercial fully insured plans
  • Horizon Medicare Advantage plans
  • Braven Health℠ Medicare Advantage plans

Submit Authorization Requests for Post-Acute Care to CareCentrix

Post-acute facilities and hospitals will need to work directly with CareCentrix to request and receive authorization for eligible members, who are admitted to (or require extensions of their stay at) skilled nursing facilities (SNFs), subacute rehabilitation facilities (SARs), Transitional Care Units (TCUs) and inpatient rehabilitation facilities (IRFs).

  • Hospitals
    Hospitals may submit requests for post-acute facility authorizations to CareCentrix by phone or fax to the appropriate number below.

    Post-Acute Authorization Requests Phone FAX
    For Horizon Members 1-833-592-1075 1-877-249-9054
    For Braven Health Members 1-833-592-1077 1-877-249-9054

    Please note that hospitals do not currently have the ability to submit initial post-acute facility authorizations via the CareCentrix HomeBridge® portal. We will notify hospitals when this capability is available.

  • Post-acute Facilities
    Post-Acute Facilities can submit initial authorization requests through the CareCentrix HomeBridge portal or by phone or fax at the appropriate number below. Post-Acute Facilities can only submit continuation-of-services requests by phone or fax.

    Post-Acute Authorization Requests For Horizon Members For Braven Health Members
    Phone Number 1-833-592-1075 1-833-592-1077
    Fax Number 1-877-249-9054 1-877-249-9054


To access more information about the Horizon Supportive Care Program and Braven Health Supportive Care Program, including training presentations, a Quick Reference Guide (QRG) and Frequently Asked Questions (FAQ) document, please:

CareCentrix, Inc. and CareCentrix of New Jersey, Inc. are independent companies that provide utilization and other management services in the areas of durable medical equipment, home infusion, post-acute and palliative care to Horizon Blue Cross Blue Shield of New Jersey. CareCentrix, Inc. and CareCentrix of New Jersey, Inc. are independent from, and not affiliated with, Horizon Blue Cross Blue Shield of New Jersey or the Blue Cross Blue Shield Association.