Horizon Behavioral Health℠

The Horizon Behavioral Health program ensures behavioral health services, including mental health/substance use disorder treatment, are available to help members better manage all parts of their health. We are focused on making sure our members get the right care when they need it.

Dedicated support 24/7
Horizon Behavioral Health is available 24 hours a day, seven days a week. If you or your eligible patients have questions about behavioral health member benefits and program support and services, call 1-800-626-2212.

Horizon Behavioral Health includes case management and utilization management programs. Our autism care management program provides a dedicated team and resources that reinforce the comprehensive care approach and puts the entire family at the center of care to help ensure each family member receives the support he or she needs.

Complaints, Appeals and General Inquiries
Call: 1-800-626-2212
         1-800-991-5579 (for the State Health Benefits Program (SHBP) and the School Employees’ Health          Benefits Program (SEHBP) Program only)

Providers can call Horizon Behavioral Health Care Management at:
1-800-626-2212
1-800-991-5579 (for the State Health Benefits Program (SHBP) and the School Employees’ Health Benefits Program (SEHBP) Program only)

If there is a request for a referral and/or information about providers in the member’s location, Behavioral Health Clinicians may conduct a brief screening to evaluate whether there is a need for urgent or emergent care. Referrals are made to participating providers, while considering member preferences such as geographic location, hours of service, cultural or language requirements, ethnicity, type of degree the provider holds and gender. Additionally, the member may require a clinician with a specialty such as treatment of eating disorders. In all cases, where available, the clinicians will assist in arranging care for the member. The name, location and phone number of at least three participating providers will be given to the member.

All behavioral health claims, including claims for members enrolled in a Braven Health plan, should be submitted electronically to Horizon BCBSNJ via NaviNet® according to the Horizon BCBSNJ electronic claims processing procedures for professionals and ancillaries.

Acute care facilities should submit through clearinghouses only.

Electronic Payor ID numbers:

• Horizon BCBSNJ: 22099
• Braven Health: 84367

Claims Inquiries:
Horizon BCBSNJ: 1-800-624-1110 or 1-800-626-2212

Braven Health: 1-888-444-0501

The State Health Benefits Program (SHBP) and the School Employees’ Health Benefits Program (SEHBP) Program: 1-800-991-5579

If you need to mail claims:

Horizon BCBSNJ
Horizon Behavioral Health
PO Box 10191
Newark, NJ 07101-3189

Braven Health
Behavioral Health
PO Box 820
Newark, NJ 07101-0820

Claims for Federal Employee Program® (FEP®) Members:
Horizon BCBSNJ
Horizon Behavioral Health
PO Box 656
Newark, NJ 07101-0656

Claims for BlueCard® Members:
Horizon BCBSNJ
Horizon Behavioral Health
PO Box 1301
Neptune, NJ 07754-1301

Horizon BCBSNJ uses MCG Health’s Care Guidelines (MCG) to make behavioral health care coverage determinations for members enrolled in all Horizon BCBSNJ plans.

American Society of Addiction Medicine (ASAM) criteria is used when making coverage determinations for services related Substance Use Disorders.

Horizon BCBSNJ does not require you to have a license to access the MCG Care Guidelines. When the MCG Care Guidelines are used to support an adverse medical necessity determination, the clinical rationale for the determination(s) will be included in the adverse determination letter from Horizon BCBSNJ. Upon request, we will provide the MCG Care Guidelines used in making the specific determination.

To register for NaviNet, visit NaviNet.net and click Sign Up under Getting Started with NaviNet.

All participating physicians and health care professionals are required to register for NaviNet within 30 days of your effective date of participation.

Through NaviNet, a multi-payer web portal, your office has access to the important Horizon BCBSNJ information (eligibility, benefits, claims status, online Explanations of Payments, submit and check status of UM authorization requests, etc.) that you need to conduct business with us on a day-to-day basis.

By using NaviNet, your office will have access to Horizon BCBSNJ information, as well as the information of many other New Jersey health plans.

To learn more about NaviNet, visit NaviNet.net and select Horizon BCBSNJ from the My Health Plans menu.

• Mouse over References and Resources and select Provider Reference Materials.

• Mouse over Resources and select Training, then Education.

• Select NaviNet Information Demo.

Horizon BCBSNJ manages the recredentialing of behavioral health practitioners and facilities for providers who are due to be recredentialed.

Please visit our Administrative Policies webpage to review policies related to recredentialing.

To contact the Horizon Behavioral Health team regarding service related issues (claims, appeals, benefit information, etc.) call:
1-800-626-2212
1-800-991-5579 (for the State Health Benefits Program (SHBP) and the School Employees’ Health Benefits Program (SEHBP) Program only)

TRAINING WEBINARS
The Horizon Behavioral Health Network Relations team is offering monthly educational webinars to participating physicians, health care professionals and their office staff. Each session will include a period for questions and answers, time permitting. Please check back regularly to see if new webinars or additional sessions have been scheduled.

New Practitioner Orientation for Participating Providers
An overview of the information every office should know to help in your day-to-day interactions with Horizon Blue Cross Blue Shield of New Jersey.

To request a facility orientation, send an email to BHNetworkRelations@HorizonBlue.com.

An overview of the process for submitting authorization requests through the utilization management tool on NaviNet.