Electronic Funds Transfer (EFT)
Electronic Funds Transfer (EFT) is a fast and easy way to receive reimbursement in an electronic format from Horizon. EFT helps our providers by improving cash flow, getting faster access to funds, and reducing administrative effort and expense.
Participating and nonparticipating physicians, other health care professionals, hospitals and ancillary providers may register for Electronic Funds Transfer (EFT) through NaviNet®.
To access this EFT registration information, please sign in to NaviNet.net, select Horizon BCBSNJ from the Health Plans menu and:
- Mouse over Claim Management and select EFT/SUA Registration.
- Successfully complete our Multi Factor Verification (MFA) process by entering an authentication code that will be generated and emailed to the email address on file.
- Select Continue.
- Select the applicable Tax ID from the dropdown menu.
- Select EFT Registration.
- Once you access EFT Registration, you will have the opportunity to select and register for all suffixes affiliated with your selected Tax ID number.
Instructions and a glossary that provides details about fields to be completed is available on the initial EFT registration information page.
Access to this EFT registration information is restricted to NaviNet Security Officers and those designated by the Security Officer to access this information. If you require access to this information, please contact your organization's NaviNet Security Officer.
Registering for and using NaviNet is completely free of charge for all providers. If your organization is not yet registered with NaviNet, please visit NaviNet.net and select CLICK HERE TO SIGNUP.
If you have questions or technical issues pertaining to EFT, please contact our eService Desk at 1-888-777-5075, option 3 weekdays, between 7 a.m. and 6 p.m., Eastern Time or by email at Provider_Portal@HorizonBlue.com.
EFT Frequently Asked Questions
Q. Are reimbursements for all Horizon BCBSNJ products made electronically?
A. All claims processed for services provided to members enrolled in Horizon BCBSNJ plans are made via Electronic Funds Transfer (EFT) for providers receiving EFT.
Q. What do I do if my bank information changes?
If your banking arrangements change, simply sign in to NaviNet, go to the EFT Registration transaction and update the banking information online. After the update, a new set of test deposits will be conducted. Once the administrator confirms the test deposits, the EFT routing will change to the new bank account.
Q. What if I do not register to receive EFT?
A. Horizon has moved away from making claim payments using printed checks. If you are a provider not registered to receive Electronic Funds Transfer (EFT) payments for reimbursement for your claim submissions, payments are made via a single use account (SUA) paper card. Visit our Single Use Account (SUA) Cards webpage for more information.
Q. I received reimbursement for a Horizon claim submission via a single use account (SUA) paper card. Where can I get information about SUA cards?
A. If you are a provider not registered to receive EFT payments for reimbursement for your claim submissions will be made via a SUA paper card. If you are not registered to receive EFT, you will automatically receive SUA paper card payments. Visit HorizonBlue.com/SUA for information.
ELECTRONIC REMITTANCE ADVICE (ERA) REGISTRATION AND INVESTIGATION REQUESTS
Providers who are interested in the Horizon BCBSNJ ERA program or Braven Health℠ ERA program may visit our Electronic Data Interchange (EDI) webpage to register.
ERA Investigation Requests
If you need help with a Remittance Advice/835 Voucher investigation, please have the following information available:
- Provider NPI and Tax ID.
- Check date.
- Check amount.
- Check number.
If you have any questions regarding ERA, please call the EDI Service Desk toll-free at 1-888-334-9242 weekdays, between 8 a.m. and 5 p.m., Eastern Time. You may also email your questions to HorizonEDI@HorizonBlue.com or BravenEDI@BravenHealth.com.