Electronic Funds Transfer (EFT)
Electronic Funds Transfer (EFT) is a fast and easy way to receive reimbursement in an electronic format from Horizon. EFT helps our providers by improving cash flow, getting faster access to funds, and reducing administrative effort and expense.
At this time, you cannot update your EFT account information or create an EFT account on NaviNet. To update or create an EFT account, please call the e-service Help Desk at 1-888-777-5075, select option 3 then option 1. You can also email provider_portal@HorizonBlue.com. Please include EFT in the subject line and include the following in the email:
- Tax ID #
- Provider and Contact Name
- Office Location address
- Phone Number
- Provider Type (Professional, Hospital, Behavioral Health or Ancillary)
ELECTRONIC REMITTANCE ADVICE (ERA) REGISTRATION AND INVESTIGATION REQUESTS
Providers who are interested in the Horizon BCBSNJ ERA program or Braven Health℠ ERA program may visit our Electronic Data Interchange (EDI) webpage to register.
ERA Investigation Requests
If you need help with a Remittance Advice/835 Voucher investigation, please have the following information available:
- Provider NPI and Tax ID.
- Check date.
- Check amount.
- Check number.
If you have any questions regarding ERA, please call the EDI Service Desk toll-free at 1-888-334-9242 weekdays, between 8 a.m. and 5 p.m., Eastern Time. You may also email your questions to HorizonEDI@HorizonBlue.com or BravenEDI@BravenHealth.com.