Use NaviNet® to avoid long wait times
With the current health emergency in our country, we’re experiencing extremely high call volumes and longer-than-normal wait times. We encourage you to use NaviNet as your go-to source for many of your service needs.
On NaviNet, you can:
- Check eligibility and benefits for deductible, coinsurance and copay information
- View Explanation of Payment (EOP) statements and claim status
- Use our Fax Inquiry Form to send in claim inquiries/disputes via our automated Fax Server. Our response time may be longer than normal based on the number of inquiries received.
- Access the Prior Authorization Search Tool via NaviNet or at HorizonBlue.com/priorauthtool
- Get answers to your Frequently Asked Questions (FAQs)
Thank you for continued cooperation.