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Use NaviNet® to avoid long wait times

With the current health emergency in our country, we’re experiencing extremely high call volumes and longer-than-normal wait times. We encourage you to use NaviNet as your go-to source for many of your service needs.  
On NaviNet, you can:

  • Check eligibility and benefits for deductible, coinsurance and copay information
  • View Explanation of Payment (EOP) statements and claim status
  • Use our Fax Inquiry Form to send in claim inquiries/disputes via our automated Fax Server. Our response time may be longer than normal based on the number of inquiries received.
  • Access the Prior Authorization Search Tool via NaviNet or at
  • Get answers to your Frequently Asked Questions (FAQs)

Thank you for continued cooperation.

Published on: March 18, 2020, 16:20 p.m. ET
Last updated on: March 18, 2020, 16:39 p.m. ET