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Duplicate EOPs statements on NaviNet

Horizon Blue Cross Blue Shield of New Jersey is aware of an EFT issue that is resulting in the display of duplicate Explanation of Payment (EOP) statements within NaviNet’s Payment Status inquiry transaction for payments November 3, 2016 and after.

These duplicate electronic EOP statements include all the same information as the original EOP (Payment Date, Check/EFT Amount, etc.), except that the duplicate electronic EOP number begins with “000” and the correct EFT Number begins with “010.”

This issue is only displaying duplicate information. No duplicate reimbursements are being generated.

We apologize for any inconvenience and expect this issue to be resolved shortly.

Published on: February 16, 2017, 00:00 a.m. ET
Last updated on: May 15, 2017, 03:32 a.m. ET