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We've Got the Resources to Improve your Patients’ Experience

The way you interact with your patients greatly impacts how they view the care they receive. Effective communication, courtesy and respect and spending enough time are crucial to better health outcomes and closing gaps in care.

We’re here to support you with the tools and resources you and your staff need to help you deliver exceptional patient care. Learn more about the importance of patient experience by watching the “Customer Service and Improving Patient Experience” video.

We also offer a free CAHPS Coaching Program to help you and your team adopt best practices to enhance health outcomes and patient satisfaction. For more information, contact our CAHPS coaching team at 1-888-65 CAHPS (1-888-652-2477) weekdays, from 8 a.m. to 5 p.m., Eastern Time, or email CAHPS@HorizonBlue.com.

Published on: June 14, 2021, 16:21 p.m. ET
Last updated on: July 1, 2021, 10:03 a.m. ET