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Verify Your Patients’ Benefit Information – Even Without a Physical Card

Today’s health care environment requires an easy way to access member benefits when a physical member ID card is not available, and it may be more convenient than you thought.

Digital member ID cards provide a secure way to access the most up-to-date member benefit information when your patients need care.

NaviNet is your first source for benefit information
You can view or print a copy of a member ID card from NaviNet. In fact, you can verify your patients’ coverage through NaviNet, even before your patient arrives. With digital ID cards at your fingertips, your practice no longer has to rely on printed cards for benefit verification.

View or print a copy of an ID card from NaviNet:

  • Select Horizon BCBSNJ within the My Health Plans menu.
  • Mouse over Eligibility & Benefits and select Eligibility & Benefits Inquiry.
  • Enter your patient’s Horizon BCBSNJ member ID number and then click Search. You may also search by the member’s first name, last name and date of birth if you do not have the member ID number.
  • Within the member ID card column, select View next to the member’s name.

Your patients have access too
Your patients also can access their cards by signing into the Horizon Blue app or our secure member web portal at HorizonBlue.com from their smartphones. Once signed in, your patients can email or text a copy of their member ID card to your office.

A physical ID card is no longer necessary
These digital ID cards are valid proofs of coverage – they include all the information you would see on a physical ID card.

Published on: September 10, 2020, 16:31 p.m. ET
Last updated on: September 10, 2020, 16:46 p.m. ET