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Let's Work Together to Improve your Patients' Experience

As you know, the Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey measures patients’ experiences with their health plan and the care they receive. These results help us understand what’s most important to your patients, our members, and identify strengths and weaknesses so we can continue to improve the care and services they receive.

How you interact with your patients is critical to their experience because the way you communicate with your patients greatly impacts how they care for themselves. Studies have shown that patients who have a positive experience with their doctor are more likely to follow their care plans and have better overall health outcomes.¹

We’re here to support you with tools and resources to help ensure that your patients always receive exceptional care from you and your staff. Learn more about the CAHPS survey and the importance of patient experience by watching the “Introduction to Health Plan CAHPS” video.

We also offer a free CAHPS Coaching Program to help you and your team adopt best practices to enhance health outcomes and patient satisfaction. For more information, contact our CAHPS coaching team at 1-888-65 CAHPS (1-888-652-2477) weekdays, from 8 a.m. to 5 p.m., Eastern Time, or email

Together, we can continue to improve the quality of care your patients receive.

¹Source: Agency for Healthcare Research and Quality.

Published on: June 7, 2021, 12:08 p.m. ET
Last updated on: June 8, 2021, 02:54 a.m. ET