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Don’t Call – Get Accurate Answers Faster Online

We are committed to making it easier for you to work with Horizon by helping you and your staff find accurate answers and information fast.

We now offer many online self-service tools and resources that you can use to resolve issues without having to call. Effective November 1, 2023, Provider Services representatives will no longer assist with the following inquiries:

  • Member eligibility and enrollment
  • Claims and payment status
  • Expected patient costs (preservice)
  • Updating your information in Horizon’s systems
  • Credentialing online (coming soon)

Our self-service tools are easy to use and save your practice time and resources.

Check out our self-service tools quick reference guide.

Published on: August 21, 2023, 00:10 a.m. ET
Last updated on: August 25, 2023, 09:14 a.m. ET