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Do Not Include Prefix When Searching NaviNet’s Eligibility and Benefits Inquiry

Please do not include the 3-character member ID prefix when performing a Search by Member ID for a local Horizon BCBSNJ subscriber or his/her dependent within the NaviNet® Eligibility and Benefits Inquiry tool.

The Search by Member ID functionality does not validate 3-character prefixes entered as part of a Local search for a Horizon BCBSNJ member. (Please note that a 3-character prefix is required for Out-of-Area member searches.)

Horizon BCBSNJ member prefix information can ONLY be validated through the subscriber Eligibility and Benefits search by viewing the subscriber’s virtual member ID card.

If you have questions, please call our Physician Services team at 1-800-624-1110 or our Institutional Services team at 1-888-666-2535.

Published on: July 14, 2017, 15:44 p.m. ET
Last updated on: April 28, 2021, 05:22 a.m. ET