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Appointment Availability Access Standards

Horizon Blue Cross Blue Shield of New Jersey maintains appointment availability access standards for Primary Care Physicians (PCPs), obstetricians and gynecologists (Ob/Gyns), specialists and behavioral health care professionals to help ensure that our members receive care when they need it.

Please keep these standards in mind when offering your patients a first available appointment, responding to after-hours calls for urgent or emergent care, or monitoring office-waiting time.

This information, in addition to being available on our Administrative Policies page, may also be reviewed within our Participating Physician and Other Health Care Professional Office Manual.

Access Standard information is also available online to our members.

Published on: May 8, 2017, 07:28 a.m. ET
Last updated on: April 22, 2021, 06:18 a.m. ET