Training


The Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey asks patients to evaluate their health care experience, including their physicians, drug plans and access to care. This annual survey is sent to our Medicare Advantage, Medicaid and Fully Integrated Dual Eligible Specials Needs Plan (FIDE-SNP) members by the Centers for Medicare & Medicaid Services (CMS).

Seventy percent of the CAHPS survey is comprised of questions regarding members’ perception of their interaction with health care professionals. That’s why it is important to deliver exceptional service during every patient interaction.

Intro to CAHPS

This video will review key aspects of the Health Plan CAHPS survey, including what’s on the CAHPS survey, why it’s so important for your office to engage in CAHPS performance improvement, and how joining our free CAHPS Coaching Program can help you enhance your patient experience.

Improving Patient Experience

Learn how to deliver an exceptional experience at every visit. Patient-focused practices and methods can help ensure positive and effective interactions.

Care Coordination — Part 1

Improving care coordination for your patients can help enhance their overall experience. See how your practice can improve health outcomes by implementing a few best practices.

Care Coordination — Part 2

There are many ways to guide your patients to get the care they need, including patient checklists, referral systems, and post-visit follow-up calls. Our tools and resources can assist you in helping your patients manage their care.

Access to Care — Part 1

An important part of a positive patient experience is ensuring that your patients get the care they need, when they need it. View this video to see our tips on improving your patients’ access to care.

Access to Care — Part 2

There are many ways to make access to care smooth, efficient and pleasant. View our video for tips on creating a smoother patient experience by getting your patients the access to the care they need.