Tools & Services

We're committed to providing our members with the service and support you need to understand and use your benefits.

We want you to understand your benefits so you can get the most from your health plan. Our online resources can help you get the information you need, 24/7. Sign in to securely access your health plan information, as well as personalized health and wellness tools that can help you get the most out of your plan.

Member Online Services

Check your claim status, see what has been paid and if you owe anything out of pocket.

Benefits & Coverage
Understand your coverage, view authorizations and referrals, and let us know if you have additional health insurance.

My Accounts
Track your out-of-pocket costs for health care services.

We can help you feel your best every day with our wellness programs.

ID Cards
View, print and request additional member ID cards online. You will receive a new card in approximately five to 10 business days.

Note: If the image of your member ID card does not appear online, we have not yet processed your enrollment. In this instance, please do not request a new member ID card. Your member ID card will be mailed after your enrollment is processed.

Doctors & Care
Get the care you need when you need it. Here you can find an in-network doctor, hospital or other health care professional.

Contact Us
We offer different ways to help you get answers to your questions.

  • Read answers to frequently asked questions about your benefits, claims, enrollment and more.
  • Sign in to send us your question about your health coverage, enrollment, claims, premium bill and more. You will get a response from a Member Services Representative within two business days.
  • Sign in to chat with a Member Services Representative during normal business hours.
  • Meet with a Horizon BCBS representative and get answers to questions about enrollment, benefits, claims and more.

Need help registering for our Horizon Blue app or our secure member web portal? Call the eService Desk 1-888-777-5075, weekdays, 7 a.m. to 6 p.m., Eastern Time.