Horizon CareOnline


Can’t get to your doctor’s office? Get care anytime via video, phone or chat, with Horizon CareOnline.

With Horizon CareOnline℠, you can:

  • Read profiles and patient reviews before selecting a health care professional for your care.
  • Receive a record of your visit by secure email to share with your primary doctor.
  • Feel secure in knowing that Horizon CareOnline complies with the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

Get urgent medical care 24/7 from U.S. board-certified, licensed doctors for conditions such as:

  • Abdominal pain
  • Colds and flu
  • Fever
  • Skin irritations
  • Sinusitis

See a licensed psychiatrist, psychologist or social worker for conditions including1:

  • Anxiety
  • Attention deficit/hyperactivity disorder(ADHD)
  • Bipolar disorder
  • Depression

Professionals are available by appointment from 7 a.m. to 11 p.m., Eastern Time, every day.


Horizon CareOnline does not replace your relationship with the primary doctor or behavioral health professional you see on a regular basis.

For technical help, email HorizonCareOnline@AmericanWell.com. For more information, visit info.americanwell.com/where-can-I-see-a-doctor-online.

American Well is an independent company that supports Horizon BCBSNJ in the administration of telehealth services. Horizon CareOnline℠ is a service mark of Horizon Blue Cross Blue Shield of New Jersey.