NICU Care Manager Program


Through this program, you can access a registered nurse who can help if you are anticipating a newborn’s Neonatal Intensive Care Unit (NICU) stay or currently have a newborn in NICU.

The Clinical Care Manager Program can assist members facing a newborn’s NICU stay. A dedicated registered nurse from our team of Neonatal Intensive Care Nurses can:

  • Facilitate clinical collaboration with doctors and other health care professionals
  • Ensure the member understands his or her benefits
  • Address emotional and psychological issues and makes appropriate referrals for support
  • Speak regularly with the member to understand both the parents’ and the child’s needs
  • Provide education related to the child’s diagnosis and treatment
  • Coordinate the child’s needs, including after discharge from the hospital

Each newborn needing NICU intervention will receive follow-up support as appropriate.

Most participants enrolled in the program are referred by their doctor. However, eligible members may also request Care Manager services.

Please call 1-888-621-5894, option 2, for information about the program or to seek help from a Care Manager. Representatives are available Monday through Friday, from 8 a.m. to 5 p.m., Eastern Time.