Personal Health Assistant
Do you need help with:
- Using your benefits?
- Figuring out if the care you need is covered?
- Finding the right doctor?
You can work with a Personal Health Assistant.
Available at no additional cost, your Personal Health Assistant can help you get the most from your benefits.
Your Personal Health Assistant can help you:
- Schedule doctor appointments
- Locate community resources
- Get answers to your benefit questions
Plus, your Personal Health Assistant can connect you to registered nurses through our Case Management Program. This will help you if you, or a family member, has a serious medical illness.
Email PersonalHealthAssistant@HorizonBlue.com. Please do not send any personal health information via email.
Call 1-800-461-3624, Monday through Friday, between 8 a.m. and 5 p.m., Eastern Time. If you use TTY services, please call 711 during the same hours.
A team member will reply to your email and/or call within one business day.
You have access to the resources and information you need to manage your health.
Not all members are eligible for this program.If your plan is not eligible, you will be transferred to your dedicated customer service team for assistance.