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Identity Protection Services

You¹ have access to Experian identity protection services as an added feature of your health plan.

If you need identity repair assistance, the team at Experian is standing by to help you.

There is no action required on your part at this time. But if a problem arises, simply call Experian at 1-866-926-9801 and a dedicated investigator will work with you to recover any financial losses, restore your credit and make sure your identity is returned to its proper condition. Be prepared to provide engagement number DB21760 as proof of eligibility.

Experian IdentityWorks

For additional protection at no cost to you, you may enroll in Experian IdentityWorks at any time while you are an eligible Horizon BCBSNJ member. When you do, you’ll have access to:

  • Experian credit report at signup
  • Credit monitoring
  • Internet surveillance,
  • Up to $1 million identity theft insurance
  • Lost Wallet
  • Child monitoring
  • Experian IdentityWorks ExtendCARE™

Experian Identity Restoration

If you become a victim of identity theft, a dedicated Identity Restoration Specialist from Experian will act as your guide and advocate from start to finish. Your Identity Restoration Specialist will initiate the dispute process and help ensure that your identity returns to its pre-identity theft state.

Get started

If you’re an eligible member, visit to access identity protection services. You will need to provide Activation Code: HORIZON21.

By accessing this link, you confirm that you are eligible for these services and you agree that identity protection services will be cancelled if you are not eligible.

¹Horizon BCBSNJ members enrolled in fully insured and self-insured group health plans, including the State Health Benefits Program (SHBP) and School Employees’ Health Benefits Program (SEHBP), and consumers enrolled in individual health plans on and off the Exchange are eligible for identity protection coverage. Members enrolled in coverage through the Federal Employee Program® (FEP®), Medicare Advantage, Medicare Part D and Medicaid plans are not eligible for identity protection coverage.

Experian provides identity protection services to Horizon Blue Cross and Blue Shield of New Jersey. Experian is independent from and not affiliated with Horizon Blue Cross and Blue Shield of New Jersey or the Blue Cross Blue Shield Association.