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Horizon CareOnline

Get convenient medical care online, anytime.

Horizon CareOnline Brings the Doctor to You


[The video opens with a member using the Horizon CareOnline app on their smart phone.]

With your Horizon Blue Cross Blue Shield of New Jersey health plan, you can talk with a doctor in a matter of minutes — from wherever you are, anywhere in the United States, 24/7.

[Video transitions to show the Horizon CareOnline app icon on a smartphone.]

Horizon CareOnline is a convenient, cost-effective service that brings a doctor right to you.

[Video transitions to pharmacist and customer speaking, followed by customer purchasing prescriptions.]

If appropriate, the doctor can send a prescription to your pharmacy — so you can feel better faster.

[Video transitions to a member coughing and sneezing.]

You can use Horizon CareOnline for a number of different conditions.

  • Colds
  • Flu
  • Sinus infection
  • Skin irritation
  • Abdominal pain
  • Cough
  • Eye infection

[Video transitions to a laptop displaying a member signed in on, then transitions to a smartphone installing the Horizon CareOnline app.]

Simply sign in…or download the app from the App Store or Google Play so the service is ready to use the next time you need care.

[Video transitions to a member using their smartphone.]

Having Horizon CareOnline ready when you need it means having a doctor on call for you — 24/7, all year round.

[Disclaimers and legal language appear on screen]

There is no charge to download the Horizon CareOnline or Amwell apps, but charges from your wireless provider may apply.

The cost of a visit will depend on your benefits. Please refer to your benefit plan details.

For more information, visit For technical assistance, please email

American Well is an independent company that supports Horizon Blue Cross Blue Shield of New Jersey in the administration of telehealth services.

The App Store℠ is an online store and is a service mark of Apple, Inc. Google Play™ is a trademark of Google, Inc.

Horizon Blue Cross Blue Shield of New Jersey is an independent licensee of the Blue Cross Blue Shield Association. The Blue Cross® and Blue Shield® names and symbols are registered marks of the Blue Cross Blue Shield Association. The Horizon® name and symbols are registered marks, and Horizon CareOnline℠ is a service mark, of Horizon Blue Cross Blue Shield of New Jersey. © 2020 Horizon Blue Cross Blue Shield of New Jersey. Three Penn Plaza East, Newark, New Jersey 07105-2200.

Horizon BCBSNJ now makes it easy for you to stay in control of your health. Eligible members can use Horizon CareOnline℠ to talk with a U.S. board-certified, licensed doctor via video, chat or phone, 24 hours a day, seven days a week — no appointment needed! You can also consult with behavioral health professionals, by appointment.¹

Horizon BCBSNJ works with American Well, a leader in telehealth, to bring you care that is:

  • Dependable: 24/7/365 access for urgent medical care
  • Flexible: Doctors who meet your needs
  • Convenient: No appointment needed for urgent medical care, and ePrescriptions can be provided by the doctor if needed²
  • Confidential: Private and secure; compliant with the Health Insurance Portability and Accountability Act of 1996 (HIPAA)

With Horizon CareOnline, you can be treated for symptoms and conditions such as:

  • Abdominal pain
  • Colds
  • Flu
  • Fever
  • Skin irritations
  • Sinusitis
  • And more

You can also see behavioral health professionals¹ for conditions such as:

  • Anxiety
  • Attention deficit/hyperactivity disorder (ADHD)
  • Bipolar disorder
  • Depression

Clinical urgent care services for Horizon CareOnline are provided by doctors who:

  • Are U.S. board certified, licensed and credentialed
  • Average 15 years’ experience in primary and urgent care
  • Are rated by other patients

You can search each doctor’s profile and select the doctor that best meets your needs. Once you are enrolled, you can visit with a Horizon CareOnline doctor when:

  • Your doctor’s office is closed
  • You feel too sick to drive
  • You are traveling and need medical care

To access Horizon CareOnline, login to our secure member portal at or download the HorizonBlue app. To get the Horizon Blue app, text GETAPP to 422-272.

This service is offered as a convenience and does not replace your relationship with your Primary Care Physician, personal doctor or behavioral health professional you see on a regular basis.

¹ Not all plans include behavioral health as part of their telehealth service; refer to plan documents.

² For more information, visit American Well

For technical assistance, call our eService Desk at 1-888-777-5075 to speak with a representative for help with technical issues. Representatives are available weekdays, between 7 a.m. and 6 p.m., Eastern Time.

Horizon CareOnline is a service mark of Horizon Blue Cross Blue Shield of New Jersey.