Horizon CareOnline


Get convenient medical care online, anytime.

Horizon BCBSNJ now makes it easy for you to stay in control of your health. Eligible members can use Horizon CareOnlineSM to talk with a U.S. board-certified, licensed doctor via video, chat or phone, 24 hours a day, seven days a week — no appointment needed!

Horizon BCBSNJ works with American Well, a leader in telemedicine, to bring you care that is:

  • Dependable: 24/7/365 access
  • Flexible: Doctors who meet your needs
  • Convenient: No appointment needed, and ePrescriptions can be provided if you need one1
  • Confidential: Private and secure; compliant with the Health Insurance Portability and Accountability Act of 1996 (HIPAA)

With Horizon CareOnline, you can be treated for symptoms and conditions such as:

  • Abdominal pain
  • Colds
  • Ear infections
  • Flu
  • Fever
  • Rash
  • Sinusitis
  • And more

Clinical services for Horizon CareOnline are provided by doctors who:

  • Are U.S. board certified, licensed and credentialed
  • Average 15 years’ experience in primary and urgent care
  • Are rated by other patients

You can search each doctor’s profile and select the doctor that best meets your needs. Once you are enrolled, you can visit with a Horizon CareOnline doctor when:

  • Your doctor’s office is closed
  • You feel too sick to drive
  • You are traveling and need medical care

This service is offered as a convenience and does not replace your relationship with your Primary Care Physician or personal doctor.

1 For more information, visit info.americanwell.com/where-can-I-see-a-doctor-online. For technical assistance, please email HorizonCareOnline@AmericanWell.com. American Well is an independent company that supports Horizon Blue Cross Blue Shield of New Jersey in the administration of telemedicine services.
Horizon CareOnline is a service mark of Horizon Blue Cross Blue Shield of New Jersey.