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Horizon CareOnline

Get convenient medical care online, anytime.

Horizon CareOnline Brings the Doctor to You

TRANSCRIPT

[The video opens with a member using the Horizon CareOnline app on their smart phone.]

With your Horizon Blue Cross Blue Shield of New Jersey health plan, you can talk with a doctor in a matter of minutes — from wherever you are, anywhere in the United States, 24/7.

[Video transitions to show the Horizon CareOnline app icon on a smartphone.]

Horizon CareOnline is a convenient, cost-effective service that brings a doctor right to you.

[Video transitions to pharmacist and customer speaking, followed by customer purchasing prescriptions.]

If appropriate, the doctor can send a prescription to your pharmacy — so you can feel better faster.

[Video transitions to a member coughing and sneezing.]

You can use Horizon CareOnline for a number of different conditions.

  • Colds
  • Flu
  • Sinus infection
  • Skin irritation
  • Abdominal pain
  • Cough
  • Eye infection

[Video transitions to a laptop displaying a member signed in on horizonblue.com, then transitions to a smartphone installing the Horizon CareOnline app.]

Simply sign in…or download the app from the App Store or Google Play so the service is ready to use the next time you need care.

[Video transitions to a member using their smartphone.]

Having Horizon CareOnline ready when you need it means having a doctor on call for you — 24/7, all year round.

[Disclaimers and legal language appear on screen]

There is no charge to download the Horizon CareOnline or Amwell apps, but charges from your wireless provider may apply.

The cost of a visit will depend on your benefits. Please refer to your benefit plan details.

For more information, visit info.americanwell.com/where-can-I-see-a-doctor-online. For technical assistance, please email HorizonCareOnline@AmericanWell.com.

American Well is an independent company that supports Horizon Blue Cross Blue Shield of New Jersey in the administration of telehealth services.

The App Store℠ is an online store and is a service mark of Apple, Inc. Google Play™ is a trademark of Google, Inc.

Horizon Blue Cross Blue Shield of New Jersey is an independent licensee of the Blue Cross and Blue Shield Association. The Blue Cross® and Blue Shield® names and symbols are registered marks of the Blue Cross and Blue Shield Association. The Horizon® name and symbols are registered marks, and Horizon CareOnline℠ is a service mark, of Horizon Blue Cross Blue Shield of New Jersey. © 2020 Horizon Blue Cross Blue Shield of New Jersey. Three Penn Plaza East, Newark, New Jersey 07105-2200.

Horizon BCBSNJ now makes it easy for you to stay in control of your health. Eligible members can use Horizon CareOnline℠ to talk with a U.S. board-certified, licensed doctor via video, chat or phone, 24 hours a day, seven days a week — no appointment needed! You can also consult with behavioral health professionals, by appointment.¹

Horizon BCBSNJ works with American Well, a leader in telehealth, to bring you care that is:

  • Dependable: 24/7/365 access for urgent medical care
  • Flexible: Doctors who meet your needs
  • Convenient: No appointment needed for urgent medical care, and ePrescriptions can be provided by the doctor if needed²
  • Confidential: Private and secure; compliant with the Health Insurance Portability and Accountability Act of 1996 (HIPAA)

With Horizon CareOnline, you can be treated for symptoms and conditions such as:

  • Abdominal pain
  • Colds
  • Ear infections
  • Flu
  • Fever
  • Skin irritations
  • Sinusitis
  • And more

You can also see behavioral health professionals¹ for conditions such as:

  • Anxiety
  • Attention deficit/hyperactivity disorder (ADHD)
  • Bipolar disorder
  • Depression

Clinical urgent care services for Horizon CareOnline are provided by doctors who:

  • Are U.S. board certified, licensed and credentialed
  • Average 15 years’ experience in primary and urgent care
  • Are rated by other patients

You can search each doctor’s profile and select the doctor that best meets your needs. Once you are enrolled, you can visit with a Horizon CareOnline doctor when:

  • Your doctor’s office is closed
  • You feel too sick to drive
  • You are traveling and need medical care

This service is offered as a convenience and does not replace your relationship with your Primary Care Physician, personal doctor or behavioral health professional you see on a regular basis.

¹ Not all plans include behavioral health as part of their telehealth service; refer to plan documents.

² For more information, visit info.americanwell.com/where-can-I-see-a-doctor-onlineinfo.americanwell.com/where-can-I-see-a-doctor-online

For technical assistance, please email HorizonCareOnline@AmericanWell.com. American Well is an independent company that supports Horizon Blue Cross Blue Shield of New Jersey in the administration of telehealth services.
Horizon CareOnline is a service mark of Horizon Blue Cross Blue Shield of New Jersey.