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Access Standards

Horizon Blue Cross Blue Shield of New Jersey has established access standards for our doctors and other health care professionals ("practitioners") to help ensure that members receive the quality care they need when they need it.

Listed below are the various appointment types, their descriptions and the Horizon BCBSNJ standards. The standards apply to the first available appointment offered by the practitioners’ office staff from the time you made the request. The standards may vary depending on the member’s medical condition. In certain cases, the office staff may need to see a member earlier than the timeframes listed below.