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Have a billing question? We’re here for you.

If you bought your coverage directly from Horizon BCBSNJ or through the Exchange and need help with your premium bill, we’re here to help.

Call 1-800-355-BLUE (2583) to speak with a Member Services Representative during our extended hours:

  • Weekdays beginning December 7, 2020 through February 5, 2021, Monday through Wednesday and Fridays from 8 a.m. to 7 p.m., Eastern Time (ET), and Thursdays from 9 7 p.m., except as noted below:
    • Thursday, December 24, 2020, from 9 a.m. to 2 p.m., ET
    • Thursday, December 31, 2020, from 9 a.m. to 6 p.m., ET
    • Monday, January 18, 2021, from 9 a.m. to 5 p.m., ET
  • Saturdays, 10 a.m. to 3 p.m., ET
    • December 26, 2020
    • January 2, 2021
    • January 30, 2021
    • February 6, 2021

We will be closed the following days:

  • December 25, 2020
  • January 1, 2021
  • February 15, 2021

Learn more about how to make a premium payment.

Have claims or benefits questions?
Our Member Services Representatives are available during regularly scheduled hours – Mondays, Tuesdays, Wednesdays and Fridays, between 8 a.m. and 6 p.m., ET, and Thursdays, between 9 a.m. and 6 p.m., ET.

You can also sign in to the Horizon Blue app or our secure member web portal at to read our FAQs, send an email or Chat. To get the app, text GetApp to 422-272 or download it from the App Store® or Google PlayTM.

Apple® and the Apple logo are trademarks, and App Store® is a service mark of Apple, Inc. Google Play™ is a trademark of Google, LLC. There is no charge to download the app, but rates from your wireless provider may apply.

Published on: November 23, 2020, 04:09 a.m. ET
Last updated on: November 23, 2020, 14:51 p.m. ET