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Have a billing question? We’re here for you.

If you bought your coverage directly from Horizon BCBSNJ or through the Exchange and need help with your premium bill, we’re here to help.

Call 1-800-355-BLUE (2583) to speak with a Member Services Representative during our extended hours:

  • Weekdays from December 2, 2019 through Friday, January 31, 2020, from 8 a.m. to 7:30 p.m., Eastern Time (ET), except as noted below
  • Saturdays, from November 30, 2019 through February 1, 2020, 9 a.m. to 3 p.m., ET
  • Sunday, December 15 from 10 a.m. to 2 p.m., ET
  • Tuesday, December 24 from 9 a.m. to 3 p.m., ET
  • Wednesday, January 1 from 9 a.m. to 3 p.m., ET
  • Monday, January 20 from 9 a.m. to 5 p.m., ET

Learn more about how to make a premium payment.

Have claims or benefits questions?
Our Member Services Representatives are available during regularly scheduled hours – Mondays, Tuesdays, Wednesdays and Fridays, between 8 a.m. and 6 p.m., ET, and Thursdays, between 9 a.m. and 6 p.m., ET.

You can also sign in to the Horizon Blue app or our secure member web portal at to read our FAQs, send an email or Chat. To get the app, text GetApp to 422-272 or download it from the App Store® or Google PlayTM.

Apple® and the Apple logo are trademarks, and App Store® is a service mark of Apple, Inc. Google Play™ is a trademark of Google, LLC. There is no charge to download the app, but rates from your wireless provider may apply.

Published on: November 20, 2019, 04:09 a.m. ET
Last updated on: November 20, 2019, 05:41 a.m. ET