Chat with us

Introducing a new way get answers to your health coverage questions

Have a question about your Horizon Blue Cross Blue Shield of New Jersey coverage? Chat with us! Our secure online Chat tool easily connects you to a Member Services Representative who can help answer your questions about enrollment, benefits and more.

How it works

With Chat, you can get answers to your health coverage questions immediately*. Simply sign in to Member Online Services, click Chat and then select a category from the Contact Reason drop down menu. Once connected to a Member Services Representative, you’ll get personalized answers to your Horizon BCBSNJ questions.

Don’t have time to chat?

Use our member FAQs to read answers and get step-by-step instructions on how to access your information through Member Online Services. Or, sign in to Member Online Services to send us your question using our secure My Messages feature.

Horizon BCBSNJ is committed to providing you with convenient and easy-to-use online tools to help you get the information you need about your health coverage.

* Horizon BCBSNJ’s Chat feature is available Monday through Friday during normal business hours.