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Remote Patient Monitoring for COPD

New program provides free remote patient monitoring

Tracking and monitoring daily symptoms such as cough, wheezing and shortness of breath is key to properly managing Chronic Obstructive Pulmonary Disease (COPD). With this information, you and your doctors can respond early to changes, which can mean fewer trips to the Emergency Room (ER) or hospital.

To help make managing COPD easier for you, Horizon BCBSNJ is working with HGE Health to administer a Chronic Obstructive Pulmonary Disease (COPD) Remote Patient Monitoring program. This program uses a clinically validated digital platform and technology-enabled services called HGE Care™.

How does it work?

Members log their daily COPD symptoms using a digital health app, by visiting HGE online, or by calling HGE. When reported symptoms reveal a change from what’s typical for the member, a team of registered nurses coordinates care so the member’s primary care or pulmonary doctor can take early steps to address worsening symptoms.

Am I eligible?

To find out if you’re eligible, or to join, call 1-877-709-0995. Representatives are available seven days a week, including holidays and weekends, from 8 a.m. to 8 p.m., Eastern Time.

You may also receive a letter from your doctor if you are eligible for this program.

For questions about benefits and coverage, call the Member Services number located on the back of your Horizon BCBSNJ member ID card, or sign in to Chat with a Member Services representative.

What do members receive?

Through this program, eligible members have:

  • Access to a digital health app for logging daily respiratory symptoms and tracking changes
  • An enrollment session to teach members how to assess and report daily symptoms
  • Access to a professionally staffed Contact Center that is open 365 days a year to:
    • Report symptoms over the phone or via the web, if preferred
    • Access registered nurses for support and feedback
  • A peak flow meter to measure and track changes

How much does the program cost?

There is no cost to participate in the program, but members may have costs for doctor visits and other care related to COPD. However, these costs are typically much less than the cost of a hospital admission or a visit to the ER.