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Who to Contact When You Have a Question

Horizon Blue Cross Blue Shield of New Jersey wants you to have the information you need, when you need it. Please use the chart below to contact the right team to get your answers.

If you have a question about: Contact: At:
Your premium bill or to make a payment Member Services 1-888-778-2005 to use our automated system
1-800-355-BLUE (2583) to speak with a Member Services Representative
Medical benefits, claims status and referrals or prior authorization Member Services 1-800-355-BLUE (2583)
Sign in to to send your question through My Messages or Live Chat
Pharmacy benefits, including home delivery service or the cost of a medicine Prime Therapeutics 1-800-370-5088
Durable medical equipment, such as wheelchairs, crutches or oxygen Horizon Care@Home 1-855-243-3321
Vision benefits Horizon Vision
Behavioral health or substance use treatment Horizon Behavioral Health 1-800-626-2212
Dental benefits and claims Horizon Dental 1-800-4-DENTAL (1-800-433-6825)
Our Member website eService Desk
Scheduling radiology treatment, including MRI, PET scans, echocardiogram and more eviCore healthcare 1-866-969-1234