Who to Contact When You Have a Question
Horizon Blue Cross Blue Shield of New Jersey wants you to have the information you need, when you need it. Please use the chart below to contact the right team to get your answers.
| If you have a question about: | Contact: | At: |
| Your premium bill or to make a payment | Member Services | 1-888-778-2005 to use our automated system Or 1-800-355-BLUE (2583) to speak with a Member Services Representative |
| Medical benefits, claims status and referrals or prior authorization | Member Services | 1-800-355-BLUE (2583) Or Sign in to HorizonBlue.com to send your question through My Messages or Live Chat |
| Pharmacy benefits, including home delivery service or the cost of a medicine | Prime Therapeutics | 1-800-370-5088 |
| Durable medical equipment, such as wheelchairs, crutches or oxygen | Horizon Care@Home | 1-855-243-3321 |
| Vision benefits | Horizon Vision | DavisVision.com Or 1-844-826-5528 |
| Behavioral health or substance use treatment | Horizon Behavioral Health | 1-800-626-2212 |
| Dental benefits and claims | Horizon Dental | 1-800-4-DENTAL (1-800-433-6825) |
| Our Member website | eService Desk | Member_Portal@HorizonBlue.com Or 1-888-777-5075 |
| Scheduling radiology treatment, including MRI, PET scans, echocardiogram and more | eviCore healthcare | 1-866-969-1234 |