Understanding the Exchange
We know health insurance can seem confusing, especially if you’ve purchased your insurance through the Exchange, also known as the Health Insurance Marketplace. You may not be sure who to contact for help when you need it. We want to help you understand the health care system and your health coverage.
Some questions about your coverage can only be answered by the Exchange, while other questions are answered by Horizon BCBSNJ representatives. The chart below will help you know who to call when you need help.
| Call HORIZON BCBSNJ at 1-800-355-BLUE (2583) to: | Call THE EXCHANGE at 1-800-318-2596 to: |
|---|---|
| Ask benefit questions | Add or remove a dependent |
| Change your addess | Appeal eligibility decisions |
| Get help finding doctors and hospitals in network | Ask subsidy questions |
| Get help with claims | Cancel insurance coverage |
| Get help with your premium bill | Change a name on your policy |
| Request a Member ID card | Change the date your coverage begins |
| Enroll under a Special Enrollment Period | |
| Report income changes | |
| Request a 1095-A form |
Learn how you can get the most from your health benefits.
Learn more about health plans on the Exchange.
The 2019 Open Enrollment Period runs from November 1, 2018 to December 15, 2018, and coverage begins January 1, 2019.
