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Effective care

Horizon BCBSNJ recognizes that underusing and/or overusing health care services can negatively impact your overall health.

Our utilization management (UM) staff is available to respond to authorization requests and inquiries Monday through Friday, between 8 a.m. and 5 p.m., Eastern Time. Simply call Member Services at 1-800-355-BLUE (2583). TTY users can call 711.

Our on-call staff is also available after normal business hours, including weekends and holidays, for urgent prior authorization requests.

Language assistance is available to those who need it.

This article is for informational purposes only and is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.