How can we help?

Addresses cannot be updated on our member website.

If you purchased your insurance through the Exchange (federal Marketplace): All address change requests must be processed through your account at HealthCare.gov or by calling the Exchange call center at 1-800-318-2596. If you use TTY services, please call: 1-855-889-4325.

If you purchased coverage through the NJ State Based Exchange (SBE): Go to Get Covered New Jersey or call 1-800-224-1234.

For members with coverage through an employer: You may need to work directly with your employer’s benefits administrator or human resources department to update your mailing address. If you are uncertain if this applies to you, you can sign in to your account and contact us through our Email Us or Chat tools. We will let you know if you need to contact employer directly, or if we can process the change. Please ensure that your employer’s benefits administrator or human resources department is made aware of the updates you make with Horizon BCBSNJ.

For all other members (except Medigap): To request that we change the address we have on file for you, please submit the following information:

• Name
• Horizon BCBSNJ ID number
• New address
• Specify whether this is a residence, temporary or billing address change

To submit the address change information, you can:

• Sign in to your account and click Email Us. Under Category, choose Enrollment.
• Fax your information to 1-973-274-4413. Remember to include your Horizon BCBSNJ member ID number.
• For Individual Consumers who do not have coverage through the Exchange: In addition to the options above, you can also change your address by checking the box titled Report Address Change and completing the information on your invoice when sending your premium payment by mail.

For Medigap members: To request that we change the address we have on file for you, please submit the following information:

• Name
• Horizon BCBSNJ ID number
• New address
• Specify whether this is a residence, temporary or billing address change

To submit the address change information, you can:

• Sign in to your account and click Email Us. Under Category, choose Enrollment.
• Call our toll-free number at 1-888-276-4299. Remember to include your Horizon BCBSNJ member ID number.
• Send a written request to:
• Horizon BCBSNJ
  PO Box 10138
  Newark, NJ 07101

You can change your email address by signing in and following the steps below:

1. Click Profile & Settings.
2. Under Profile, click Personal Information to edit and save your new email address.

You can update your notifications by signing in and following the steps below:

1. Click Profile & Settings.
2. Under Communication, click Notification Preferences.

We do not offer paperless billing but if you are an individual or Medicare member, you can pay your premium online.

Sign in to go paperless. We'll send you an email when a new document is available for you to review. This may include:

• Explanation of Benefits (EOB) statements for medical services
• Plan documents like a Summary of Benefits & Coverage or Benefit Booklets

You can view or update your security questions by following the steps below:

1. Click Profile & Settings.
2. Under Privacy and Security, click Sign In & Security to edit and save your security questions.

Notifications that are more than 90 days old will automatically be cleared.

To clear your notifications, sign in to your account and click the notification bell. Then, click each message. When you click each message, it will clear the notification for that message.

You cannot currently clear all notifications at once. You must clear each notification individually.