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Yes. The Horizon Blue app provides you with 24/7 access to care, support and plan information from your smartphone or other mobile device.
To get the app, text GetApp to 422-272 or visit the App Store® or Google Play™. There is no cost to download the Horizon Blue app, but rates from your wireless carrier may apply.
To sign in to the app, enter the username and password that you used to register for HorizonBlue.com and click Sign In. Biometric sign-in (fingerprint or facial recognition) is also an option.
With the Horizon Blue app, you can:
- Submit out-of-network medical and behavioral health claims.
- Display, download, print and share your member ID card.
- Quickly connect with health care professionals.
- View your claims, see how much your health plan paid, and any amount you may owe.
- Find doctors and hospitals.
- Schedule appointments.
- Check if a specific treatment or service is covered.
- Track your deductible, if applicable, and maximum out-of-pocket costs.
- Email or chat with a Member Services Representative to get answers to your questions.
- If you purchased insurance for yourself or your family directly through Horizon BCBSNJ or through the NJ state-based exchange (SBE), you can pay your premium bill online and set up Auto Pay.
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Last updated:
Aug 18,2022
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Choose the type of claim you'd like to submit.
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You can submit out-of-network medical claims using the Horizon Blue App (which does not require a claim form) or by mail. This includes claims for the following:
- Behavioral health (mental health and substance use disorders)
- Prescriptions
- Eyeglasses
- Durable medical equipment like breast pumps, sleep apnea machines, diabetic supplies, orthotics, etc.
Submitting a Medical or Behavioral Health ClaimTo submit a medical or behavioral health claim using the Horizon Blue App, sign in and tap Claims, then Submit a Claim.
To submit a medical or behavioral health claim by mail:
- For all members except State Health Benefit Program (SHBP) or School Employees’ Health Benefits Program (SEHBP), download and complete the Horizon Health Insurance Claim Form
For State Health Benefit Program (SHBP) or School Employees’ Health Benefits Program (SEHBP) members, download and complete the SHBP/SEHBP Medical Plan Claim Form
- Follow the instructions on the claim form to include an itemized bill. This includes:
- Patient name
- Member ID number
- Date of service
- Diagnosis code(s)
- Procedure code(s)
- Place of service
- Total charge
- Mail medical claims to the address on the claim form. Mail behavioral health claims to:
Horizon Blue Cross Blue Shield
Horizon Behavioral Health
P.O. Box 10191
Newark, NJ 07101-3189
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You can submit out-of-network dental claims by mail only.
For all members except State Health Benefit Program (SHBP) or School Employees’ Health Benefits Program (SEHBP), download and complete the Claim Form - Dental. Mail it to the address on the form.
For State Health Benefit Program (SHBP) or School Employees’ Health Benefits Program (SEHBP) members, download and complete the Dental Claim Form. Mail it to the address on the form.
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You can submit out-of-network prescription claims by mail only. Follow these steps:
- Sign in to HorizonBlue.com.
- Under Doctors & Care, click Prescriptions.
- If you see Go to Prime Therapeutics: Mail the Prescription Drug/COVID-19 At Home Test Kit Claim Form to the address on the form.
- If you do NOT see Go to Prime Therapeutics: Follow the instructions on screen to be redirected to the appropriate vendor. You can obtain the prescription claim form from their website, or call the number on your prescription drug identification card.
- Sign in to HorizonBlue.com.
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Last updated:
Nov 03,2022
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You must download and use the Horizon Blue app to submit an out-of-network claim electronically.
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Last updated:
Jan 07,2022
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Related FAQs
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Submit your claim with the Horizon Blue App in a few easy steps:
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When using the Horizon Blue App to submit a claim, you do not need to submit a claim form. However, you will need to photograph and submit an itemized bill or receipt.
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When you open the Horizon Blue App, tap Claims, then Submit a Claim.
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Upload photos of your itemized bill or receipts.
You can also upload any other supporting documents. You can submit multiple images per claim.
Please note: You cannot use the Horizon Blue App to take pictures. You’ll need to import them from another source, such as your phone’s photo library.
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Before you submit your claim, you'll be asked to confirm the photos you selected. See the example below:
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Last updated:
Nov 03,2022
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- Sign in to your account.
- Click Horizon MyWay under My Accounts.
- Scroll down and click View More Activity.
- Scroll down. Under "I Want To" (the blue menu on the left-hand side), click Get Reimbursed.
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Last updated:
Nov 10,2022
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Can't Find an Answer to Your Question?
Browse our Help Center categories and topics. For questions about your medical plan or technical support, sign in to send us an email or start a live chat. For other questions, visit the Contact Us information page on HorizonBlue.com.