How can we help?

Yes. The Horizon Blue app provides you with 24/7 access to care, support and plan information from your smartphone or other mobile device.

To get the app, text GetApp to 422-272 or visit the App Store® or Google Play™. There is no cost to download the Horizon Blue app, but rates from your wireless carrier may apply.

To sign in to the app, enter the username and password that you used to register for HorizonBlue.com and click Sign In. Biometric sign-in (fingerprint or facial recognition) is also an option.

With the Horizon Blue app, you can:

• Submit out-of-network medical and behavioral health claims.
• Display, download, print and share your member ID card.
• Quickly connect with health care professionals.
• View your claims, see how much your health plan paid, and any amount you may owe.
• Find doctors and hospitals.
• Schedule appointments.
• Check if a specific treatment or service is covered.
• Track your deductible, if applicable, and maximum out-of-pocket costs.
• Email or chat with a Member Services Representative to get answers to your questions.
• If you purchased insurance for yourself or your family directly through Horizon BCBSNJ or through the NJ state-based exchange (SBE), you can pay your premium bill online and set up Auto Pay.

The Treatment Cost Estimator tool can give you a general understanding of the possible cost ranges of common types of health care services. This tool is populated with data based on the patient claims paid by Horizon BCBSNJ to health care professionals in the past for services performed on their patients. These estimates can help you understand the range of costs for a specific treatment of health care services.

Please Note: These estimates do not include the unusually highest or lowest costs. It also does not calculate your out-of-pocket costs. Your out-of-pocket costs are based on your benefits.

To use the Treatment Cost Estimator, follow the steps below:

1. Click Benefits & Coverage.
2. Then click Treatment Cost Estimator.
3. Then Go to Treatment Cost Estimator to be directed to Healthsparq, our partner website.

Healthsparq provides insights into estimated costs for hospital stays, MRIs, office visits, surgeries, vaccines, X-rays and more.

You can select or change your PCP when signed in to your member web portal account from your computer (this option is not available to members on a mobile device such as a smartphone, tablet or notebook). Then:

1. Click Profile & Settings in the upper-right corner.
2. Click Primary Care Physician. Note: This option will not be available if your plan does not require you to have a PCP. Depending on your plan, you may be able to Email Us or Chat with us if you are unsure if you are required to have a PCP on file, or would like to contact a Horizon BCBSNJ Member Services Representative to change your PCP.
3. Click Change Doctor.
4. You will be redirected to our Doctor & Hospital Finder, where you will be able to search by selecting "All Primary Care Physicians (PCPs)" from the Common Searches.
5. Scroll down the page.
6. Once you have identified the doctor you would like to choose, click View Profile.
7. At the top of the screen, click Modify Selection to update your PCP.

Horizon BCBSNJ provides our members with numerous tools and resources to help them manage their health information and make educated health care decisions.

My Health Manager, powered by WebMD®, is a personalized health guide providing access to educational tools, articles, reminders and other information important to a person’s health.

To access My Health Manager, sign in to the secure member web portal and follow the steps below:

1. Click Wellness & Services.
2. From the toolbar, click Health Resources.
3. On the My Health Manager tab, click Go to My Health Manager to be directed to WebMD, our partner website.