How can we help?

Many Horizon BCBSNJ members can use our secure Chat tool to chat online with a Member Services Representative about health coverage questions related to benefits, claims and more. While many of our members with Horizon BCBSNJ health coverage can use Chat, there are some members for whom we do not currently offer this feature. Please see the related FAQs for more information.

Follow the steps below to Chat:

1. Sign in (or register first). To ensure you can access all available functions and features, please use the most recent, stable version of Google Chrome™ when you are signed in from your computer, or use the Horizon Blue mobile app if you are on a mobile device (e.g., smartphone, tablet or notebook).
2. Click Chat at the top of the screen. On this page, you will also be able to view the hours of operation for Chat.
3. Then click Start Chat to open the pop-up window. Use the dropdown menu to select the category that best describes your question: Claims, Enrollment, Benefits, Premium Billing, Find a Doctor/Hospital or Technical Support.
4. Click Next.
5. Provide additional (optional) information in the text box that appears, or continue to the next step. If you provide additional information, it may help the Member Services Representative to answer your question faster.
6. Click Start Chat. You will then be connected to a Member Services Representative.

After the chat has ended, you will also be able to leave optional feedback regarding your chat experience. You can vote "Yes" or "No" to indicate if the Member Services Representative was able to help you with your question, as well as leave written feedback.

Many members can send their health coverage questions to Horizon BCBSNJ through our secure Email Us tool.

Please Note: While many of our members with Horizon BCBSNJ health coverage can use Email Us, there are some members for whom we do not currently offer this feature. Please see the related FAQs for more information.

To use Email Us:

1. Sign in (or register first).
2. Click Email Us.
3. Select the category that best describes your question.
4. Click Send.

After a Member Services Representative has responded to your message, you will receive an email notifying you to sign in to view Horizon BCBSNJ’s response. Messages remain in your secure inbox for 18 months.

Yes, with the Horizon Blue app, you get 24/7 access to your plan information, care and support from your smartphone or other mobile device.

To get the app, text GetApp to 422-272 or visit the App Store® or Google Play™. There is no cost to download the Horizon Blue app, but rates from your wireless carrier may apply.

To sign in to the app, enter the username and password that you used to register for HorizonBlue.com and click Sign In. Biometric sign in (fingerprint or facial recognition) is also available on the Horizon Blue app.

With the Horizon Blue app, you can:

• Display, download, print and share your member ID card.
• Quickly connect with health care professionals.
• Check your notifications.
• View your claims to see how much your health plan paid and any amount you may owe.
• Find doctors and hospitals, and even schedule appointments.
• Check if a specific treatment or service is covered.
• Track your deductible, if applicable, and maximum out-of-pocket costs.
• Email or Chat with a Member Services Representative to get answers to your questions.
• If you are an Individual, Medicare Supplement or Medicare Advantage member who purchased insurance for yourself or your family directly through Horizon BCBSNJ or through the NJ State Based Exchange (SBE), you can pay your premium bill online and set up Auto Pay.

For website or app-related questions or technical issues, please contact the eService Desk by:

1. Calling 1-888-777-5075, weekdays between 7 a.m. and 6 p.m., Eastern Time (ET); or
2. Signing in and clicking Email Us or Chat then Technical Support. (Please note: Some members may not have access to all support options.)

You can select or change your PCP when signed in to your member web portal account from your computer (this option is not available to members on a mobile device such as a smartphone, tablet or notebook). Then:

1. Click Profile & Settings in the upper-right corner.
2. Click Primary Care Physician. Note: This option will not be available if your plan does not require you to have a PCP. Depending on your plan, you may be able to Email Us or Chat with us if you are unsure if you are required to have a PCP on file, or would like to contact a Horizon BCBSNJ Member Services Representative to change your PCP.
3. Click Change Doctor.
4. You will be redirected to our Doctor & Hospital Finder, where you will be able to search by selecting "All Primary Care Physicians (PCPs)" from the Common Searches.
5. Scroll down the page.
6. Once you have identified the doctor you would like to choose, click View Profile.
7. At the top of the screen, click Modify Selection to update your PCP.

The Treatment Cost Estimator tool can give you a general understanding of the possible cost ranges of common types of health care services. This tool is populated with data based on the patient claims paid by Horizon BCBSNJ to health care professionals in the past for services performed on their patients. These estimates can help you understand the range of costs for a specific treatment of health care services.

Please Note: These estimates do not include the unusually highest or lowest costs. It also does not calculate your out-of-pocket costs. Your out-of-pocket costs are based on your benefits.

To use the Treatment Cost Estimator, follow the steps below:

1. Click Benefits & Coverage.
2. Then click Treatment Cost Estimator.
3. Then Go to Treatment Cost Estimator to be directed to Healthsparq, our partner website.

Healthsparq provides insights into estimated costs for hospital stays, MRIs, office visits, surgeries, vaccines, X-rays and more.

Horizon BCBSNJ provides our members with numerous tools and resources to help them manage their health information and make educated health care decisions.

My Health Manager, powered by WebMD®, is a personalized health guide providing access to educational tools, articles, reminders and other information important to a person’s health.

To access My Health Manager, sign in to the secure member web portal and follow the steps below:

1. Click Wellness & Services.
2. From the toolbar, click Health Resources.
3. On the My Health Manager tab, click Go to My Health Manager to be directed to WebMD, our partner website.