How can we help?

For members with coverage through an employer: Contact your employer’s benefits administrator or human resources department to cancel your coverage.

If you purchased your coverage through the Exchange (the federal Marketplace): Go to HealthCare.gov or call the Exchange Call Center at 1-800-318-2596 to cancel your coverage. Please provide the Exchange at least 14 days advance notice of when you want to terminate your coverage.

If you purchased your health coverage through the NJ State Based Exchange (SBE): Go to Get Covered New Jersey or call 1-800-224-1234 to cancel your coverage. Please provide the SBE at least 14 days advance notice of when you want to terminate your coverage.

If you purchased your coverage directly through Horizon BCBSNJ and not through the Exchange (the federal Marketplace) or the NJ State Based Exchange (SBE): You can voluntarily terminate your coverage at any time for any reason with a future termination date. Complete the Request for Termination Form and submit it using one of the options on the form.

Horizon BCBSNJ sells a number of insurance plans. For help selecting a different Horizon BCBSNJ plan, call 1-888-765-7786.

If you purchased coverage through the NJ State Based Exchange (SBE): Go to Get Covered New Jersey or call 1-800-224-1234.

If you bought insurance directly from Horizon BCBSNJ: You must complete and return the Non-Group Enrollment/Change Request Form to change your coverage information, including adding or removing an eligible spouse or dependent, changing your name, changing your plan, and other Special Enrollment Period (SEP) related changes. You must submit the application and supporting documentation, if applicable¹, within 60 days from the date of the loss of coverage or life event.

Sign in to see your plan's coverage effective date. Your plan effective date will be listed with other plan details under the coverage type.

It depends on how you got your coverage and when you are trying to make a change.

I get my insurance through work:

If you get your coverage through your employer, check with your benefits administrator or human resources department for information about your employer’s Open Enrollment Period. Normally, you can only make changes to your coverage outside of the Open Enrollment Period when you have a qualifying life event. If you are an SHBP/SEHBP retiree, call or email the Division of Pensions and Benefits or, visit state.nj.us/treasury/pensions/fact-sheets.shtml.

I bought my coverage from the NJ State Based Exchange (SBE) or from Horizon BCBSNJ directly:

You can change your coverage:

1. During the Open Enrollment Period – November 1 through January 31. You do not need to provide proof of qualifying life event changes.
2. During the Special Enrollment Period (SEP) for COVID-19 – February 1 to August 15, 2021. You do not need to provide proof of life event changes.
3. If you experience a qualifying life event – at any time. If you change coverage during this timeframe, you are required to provide proof of the life event and the date it occurred.

Sign in to view your coverage information. Then, select the coverage type to see your plan details.

If this information needs to be updated:

If you have coverage through your employer: Contact your employer’s benefits administrator or human resources department directly.

If you purchased your coverage directly from Horizon: Call Horizon at the phone number on the back of your ID card.

If you purchased coverage through the NJ State Based Exchange (SBE): Contact Get Covered New Jersey or call Horizon at 1-800-224-1234.