How can we help?

There are various factors that determine if a minor can open a member portal account. Please call the number on the back of your member ID card to discuss the request.

You can enable/disable Multi-Factor Authentication (MFA) by following these simple steps:

• Click Profile & Settings
• Under Privacy and Security, click Advanced Security to select your preference.

If you remember your current password:

You can change it by following these steps when signed in to your secure member web portal account:

1. Click Profile & Settings
2. Under Privacy and Security, click Sign In & Security. You will be prompted to enter your current password and create a new password.

If you do NOT remember your current password and have to reset it:

1. Go to HorizonBlue.com. Under Member Sign In, select Forgot username or password?
2. Enter your username or, if you forgot it, click Let’s try finding it.
3. You will be prompted to verify your identity via email or text message using a one-time verification code.
4. After verifying your identity, you will be prompted to create a new password.

To unlock your secure member web portal account, please call the eService Help Desk at 1-888-777-5075 (TTY 711), weekdays, between 7 a.m. and 6 p.m., ET.

For someone other than the member to register for the secure member web portal, the member has to appoint that person as their personal representative. A Request for Personal Representative Form must be completed with proof of relationship to the member (copy of the child's birth certificate or legal document showing guardianship) and mailed to the address on the form. If minor is over age 12, the form must also be signed by the child.

Horizon BCBSNJ does not encourage or support the sharing of personal information. Read our Privacy Policy to learn more.

Multi-factor authentication (MFA) provides an additional security layer, beyond your username and password, for signing in to the secure member web portal at HorizonBlue.com and the Horizon Blue mobile app. MFA functionality allows members to choose to receive a One-Time Password (OTP) to as an email or text message. Members who choose to opt out of MFA will be reminded to opt-in every 180 days.

A One-Time Password (OTP) is sent to members who have enabled Multi-Factor Authentication (MFA) or two-step verification as an additional security step during the sign in process.

The secure member web portal is compatible with MS Windows and Mac OS. The most current versions of the following browsers are supported:

• Internet Explorer
• Firefox
• Chrome
• Safari

Additionally, our mobile site supports iPhone® OS, Android™ OS and Windows Mobile OS.

You will need the most current version of Adobe Acrobat Reader to view select content in the secure member web portal.

Many Horizon BCBSNJ members can sign in to their account and use our Chat tool to chat in real-time with a Member Services Representative about health coverage questions related to:

• Benefits
• Claims
• Enrollment
• Premium billing
• Finding an in-network doctor or hospital

Member Services Representatives are also available to answer questions or address technical support issues with our secure member web portal or the Horizon Blue Mobile App. However, we do not currently offer this feature for members who do not currently have access to the secure member web portal or who had their coverage terminated more than 18 months ago.

For questions regarding behavioral health, Braven Health, purchasing a new plan, or prescription, dental and vision benefits, please visit our Contact Us page on HorizonBlue.com to obtain the appropriate phone number for those departments.

We apologize for any inconvenience.

Many Horizon BCBSNJ members can sign in to their account and use our Email Us tool to send us an email with their health coverage questions related to:

• Benefits
• Claims
• Enrollment
• Premium billing
• Finding an in-network doctor or hospital

Member Services Representatives are also available to answer questions or address technical support issues with our secure member web portal or the Horizon Blue Mobile App. However, we do not currently offer this feature for members who do not currently have access to the secure member web portal or who had their coverage terminated more than 18 months ago.

For questions regarding behavioral health, Braven Health, purchasing a new plan, or prescription, dental and vision benefits, please visit our Contact Us page on HorizonBlue.com to obtain the appropriate phone number for those departments.

We apologize for any inconvenience.