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Help Center FAQs

How does the end of the COVID-19 public health emergency impact my benefits?

There are changes to certain coverage and/or out-of-pocket costs when the federal COVID-19 public health emergency ends on May 11, 2023.

Here is what’s changing beginning May 12, 2023:


Just like other preventive health services, you will have no out-of-pocket costs for the COVID-19 vaccine and boosters when you use an in-network provider. The COVID-19 vaccine and boosters are still the best way to protect yourself from serious illness related to COVID-19.

COVID-19 Testing and Treatment

You will continue to have coverage for lab tests and treatment when received in network. However, you may have to pay your copay, deductible and/or coinsurance. If you have out-of-network coverage and use an out-of-network provider, you will pay more out of pocket. In addition, you will have to pay for over-the-counter, at home COVID-19 tests. However, while supplies last, you can order four COVID-19 test kits per household for free from the federal government.


COVID-19-related care will be treated like any other telemedicine service. For in-network care, you will pay your copay, coinsurance and/or deductible. This includes services received through Horizon CareOnline℠.

For information about your specific telemedicine coverage, click What’s Covered under Benefits & Coverage. Then, on the Medical tab choose Telemedicine from the Service you may need menu.

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Last updated:

Apr 27,2023