How can we help?

If you remember your current password:

You can change it by following these steps when signed in to your secure member web portal account:

1. Click Profile & Settings
2. Under Privacy and Security, click Sign In & Security. You will be prompted to enter your current password and create a new password.

If you do NOT remember your current password and have to reset it:

1. Go to HorizonBlue.com. Under Member Sign In, select Forgot username or password?
2. Enter your username or, if you forgot it, click Let’s try finding it.
3. You will be prompted to verify your identity via email or text message using a one-time verification code.
4. After verifying your identity, you will be prompted to create a new password.