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Help Center FAQs

I don’t have a member ID card. Can I still see a doctor?

Yes, you still have access to care. As a member, you do not need to have a physical member ID card to get care from your doctor or other health care professional. You can:

  • If it’s available online, sign in to print a copy of your member ID card or proof of coverage letter and bring it with you. Or, use the Horizon Blue app to download a copy of your member ID card or proof of coverage letter on your smartphone. To download the Horizon Blue app, text GetApp to 422-272.
  • If your member ID card or proof of coverage letter is not available online, you can request a proof of coverage letter by mail when you complete the request form, or when you use our Email Us or Chat tools.
  • Have your doctor, facility or other health care professional look up your eligibility and member ID card from our online provider tools.

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Last updated:

Dec 20,2022

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